Let TPC help you orchestrate seamless service experiences to support your customers throughout their entire journey.
SAP Service Cloud
Customer service is the support you offer your customers, both before and after they buy and use your products or services, that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business. Today’s customer service goes far beyond the traditional telephone support agent. It’s available via email, web, text message, and social media. Many companies also provide self-service support, so customers can find their own answers at any time day or night. Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers.
“89% of companies now expect to compete mostly on the basis of customer experience.” - GARTNER RESEARCH
Companies that provide quality service before, during, and after a purchase are rewarded with significantly higher customer loyalty. Investment in the tools, processes and strategies that deliver impactful customer service provide rapid returns on investment.
Innovative and intuitive SAP solutions can make the service level of your company reach new heights. From evaluation to concept, from implementation to operation. Principal Consulting supports you through every step of the service journey.
Achieve efficient and personalized service with SAP software solutions for a variety of business challenges. Some example utilizations include:
Concept and realization of a contact center for all touchpoints
Increasing and monitoring customer loyalty (e.g. via net promoter score – NPS)
Monitoring of online reputation in social networks
Management of field service crew in real time. See who accomplishes what, where and in what time. Understand how tasks are being processed, which parts are used or needed, and what distances are driven etc.
Manage and increase parts business. Identify sales potential for spare and worn parts
Establish a service profit center
Service contract management and order processing
While the customer is the focus of all service engagements, your service team can only be as good as the tools at its disposal. That is why SAP solutions are intuitive and truly provide all necessary information. This kind of seamless service experience does not only motivate your customers – it also motivates your employees.
With TPC’s experience and SAP software solutions (cloud, on-premise or as hybrid scenario), you can design your service processes to be more efficient and increase customer satisfaction and loyalty. If you have any questions regarding our consulting services in the service sector, get in touch.