Keep up with your customers’ growing expectations by automatically categorizing service tickets and providing recommendations for resolution.
Service Ticket Intelligence
Resolve issues faster and improve service outcomes with next-generation service ticket handling. Machine learning models can help you efficiently sort ticket input from a variety of channels, suggest relevant service proposals, and route tickets to the appropriate service agent.
Integration with SAP Service Cloud
Faster digital interaction processing
Deliver satisfying customer service
Free service agents from repetitive tasks – so they can spend more time on customer interactions – by automating ticket categorization and solution guidance.
Expedite service desk response time
Scale your business along with call-volume fluctuations. Tackle overwhelming volumes of omnichannel messages and digital interactions with automated processing.
Implement flexibly for simple user experiences
Integrate automated customer service ticketing with SAP Service Cloud solutions, designed for customer relationship management, to reduce time to value.
Classify and prioritize incoming service tickets
Comply with service agreements by enabling timely response. Apply deep learning techniques to efficiently route, categorize, and prioritize service tickets.
Implement auto-resolution of repetitive services
Accelerate service desk response times by identifying common support tickets – such as license requests – that could be resolved with a defined workflow.