Resolve issues faster and improve service outcomes with next-generation service ticket handling. Machine learning models can help you efficiently sort ticket input from a variety of channels, suggest relevant service proposals, and route tickets to the appropriate service agent.

• Cloud deployment

• Automated processing

• Integration with SAP Service Cloud

• Faster digital interaction processing

 

Key Benefits

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Deliver satisfying customer service

Free service agents from repetitive tasks – so they can spend more time on customer interactions – by automating ticket categorization and solution guidance.

 

Expedite service desk response time

Scale your business along with call-volume fluctuations. Tackle overwhelming volumes of omnichannel messages and digital interactions with automated processing.

 

Implement flexibly for simple user experiences

Integrate automated customer service ticketing with SAP Service Cloud solutions, designed for customer relationship management, to reduce time to value.

 

 

Key Capabilities

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Classify and prioritize incoming service tickets

Comply with service agreements by enabling timely response. Apply deep learning techniques to efficiently route, categorize, and prioritize service tickets.

 

Implement auto-resolution of repetitive services

Accelerate service desk response times by identifying common support tickets – such as license requests – that could be resolved with a defined workflow.